No matter the industry you’re in or the size of your business, your communication strategy will ultimately make or break your path to success. If you can successfully convey your brand messages to your target audience and appeal to the right employee candidates, you have a strong communication basis. However, when it comes to effective customer support and internal interactions, chances are that your business could use some adjustments.
While you might have already heard so much about cloud technology and how it can impact your business and help you grow, cloud has another great advantage over legacy tech: it can amplify all of your communications by adapting your phone systems. Simply put, you can choose cloud-based phone systems to help your business thrive. Here’s what you need to know and how far this tech has advanced.
How cloud-based phone systems work
Simply put, online phone systems use VoIP, or voice over internet protocol technology to allow you to make and receive calls via the internet, instead of your local telephone companies. It is a hosted solution placed entirely on the cloud, and it allows you to introduce as many users as you need, without flooding your office with hardware equipment that you’d traditionally need for old-school phone systems.
VoIP allows your teams to call, text, email, chat, and video conference online with the help of their computers or smartphones alone.
Scalability for companies of all sizes
Cloud technology has helped companies outgrow their initial size without breaking the bank or without having to completely revamp entire infrastructures and systems. That’s one of the major reasons so many companies with growth potential tend to choose cloud-based everything, from storage to communication systems, and phones are no different.
As your business grows, with more customer service agents joining your team, you can keep expanding your VoIP system by including more users, without overburdening your servers or adding more hardware to the premises. It helps when your company can utilize existing technology while growing and empowering internal as well as external communication.
Of course, the transition from legacy to cloud-based systems needs to be sensible for your budget, too, otherwise, it would make no sense to make the switch. Fortunately, precisely because of the system’s innate flexibility and scalability, Nextiva VoIP phone solution for businesses is a much more cost-effective solution than their traditional phone predecessors.
By moving your phone-based interactions online, onto the cloud, you cover a wide range of services with a single fixed monthly fee per user. Of course, different plans come with different perks, but that also means you get to choose a plan that suits your budget and your communication needs, all at a fair price.
Multipurpose systems on the rise
When you think of phone systems, that’s where your thought ends: phones. However, cloud technology allows your phone platforms to become so much more. The same VoIP tools you use to make calls via the internet enable you to combine other features of your platform, too.
Most modern-day providers offer a range of included features within their own cloud solution. You’ll find they come with call recording and analytics, voicemail to email, email, faxing, and even video conferencing. So instead of using dozens of different communication tools, the cloud allows your business to unify your interactions into a single, secure platform.
Empowering remote collaboration
If you’re like most companies that have had to switch from office to remote work in the past several months with very little preparation, then you know all the hurdles that remote work comes with. Most of them include some communication issues, due to which your business productivity suffers and you end up failing to make customers happy. Cloud-based phone systems are beneficial precisely because they are flexible enough to adapt to different work environments.
So, once your teams go home, they can use their own smartphones, laptops, or computers to connect to your VoIP platform or app and then go from there. With cloud-based communication, your employees can stay in touch at all times, keep track of their workload and calls, and utilize all the other available features to delegate work appropriately.
Legacy phone systems have long been a necessity for small and large organizations alike, as they enable easier customer communication, better customer service, and more productivity on the whole. Moving your phone system on the cloud lets you leverage a wide array of other functionalities, so consider the option and make sure to find a solution that fits your specific business needs.